Privacy Policy

Effective Date: 03/05/2025
Last Updated: 03/05/2025

VHC Wood Products (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://vhccountertops.com) and use our services.

By accessing or using our website, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website.

1. Information We Collect

We collect the following types of personal information:

1.1 Information You Provide to Us

• Personal Identifiers: Name, email address, phone number, shipping address, billing address, and account credentials.
• Payment Information: When you make a purchase, we collect payment details (e.g., credit card or PayPal). Payment processing is handled by third-party processors; we do not store your payment details.
• Communication Data: Information you provide when contacting us, including emails and customer service requests.

1.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, and referring website.
• Usage Data: Pages visited, time spent on the website, and interactions with site features.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance website functionality and analyze user behavior.

1.3 Information from Third Parties

We may receive information from third-party vendors, including analytics providers, advertising networks, and payment processors.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: Process orders, fulfill purchases, and deliver products.
• To Improve Our Website: Analyze user behavior to optimize website performance and functionality.
• To Communicate With You: Respond to inquiries, provide updates, and send promotional materials (you can opt out at any time).
• For Security and Fraud Prevention: Detect and prevent fraudulent transactions and unauthorized access.
• To Comply with Legal Obligations: Meet regulatory, tax, and compliance requirements.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following circumstances:

• With Service Providers: We share data with third-party service providers (e.g., payment processors, shipping carriers, and email providers) to operate our business.
• Legal Compliance: If required by law, we may disclose personal information to law enforcement or regulatory authorities.
• Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred to the new entity.
• Advertising and Analytics: We may share anonymized data with marketing and analytics partners to improve advertising efforts.

4. Your Rights and Choices

4.1 Access, Correction, and Deletion

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your personal data (subject to legal or contractual obligations).

To exercise these rights, contact us at [Insert Contact Email].

4.2 Opting Out of Marketing Communications

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in the email or contacting us directly.

4.3 Cookies and Tracking Technologies

You can modify your browser settings to reject cookies or notify you when they are being used.

5. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill business purposes and comply with legal obligations. Once data is no longer needed, it is securely deleted or anonymized.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

8. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from minors. If we discover that we have unintentionally collected information from a child, we will delete it promptly.

9. State-Specific Privacy Rights

9.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

• Know what personal information we collect.
• Request deletion of your data.
• Opt out of data sharing.

To exercise these rights, contact us at [Insert Contact Email]. We will verify your request before processing.

9.2 Minnesota Privacy Laws

We comply with Minnesota’s data privacy regulations by implementing safeguards to protect consumer data and ensuring responsible data collection and storage.

10. International Users (GDPR Compliance)

If you are accessing our site from outside the United States, including the European Union (EU), you may have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access and correct your data.
• The right to request data portability.
• The right to restrict or object to processing.

For inquiries related to GDPR compliance, contact [Insert Contact Email].

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through email or by posting a notice on our website. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

VHC Wood Products
16030 Central Ave NE, Ham Lake, MN 55304
orders@vhcwood.com
(763) 434-9090